GROOMING & MASSAGE POLICIES

At Pender Pet Retreat, we offer grooming and massage services to dogs during boarding and daycare, or on a same-day, drop-off basis.

DROP-OFF

When dropping your pet off for grooming services, we will have you complete our grooming and massage services agreement where you will indicate the services you wish us to provide. A completed massage waiver is also required for all massage services. Unless otherwise arranged with one of our groomers, we ask you to drop off your pet no later than 10:00am. If you would like to speak to the groomer to discuss the details of your pet’s grooming or massage before services are provided, please let our front desk know or ask to speak to your pet’s groomer before the day of services.

Normal Business Hours

Monday – Friday 7:00am – 7:00pm

Saturdays 7:00am – 5:00pm

Sundays 10:00am – 5:00pm

HEALTH REQUIREMENTS

• Proof of valid and completed series of Rabies, Distemper, Bordetella and Canine Influenza vaccinations, as well as a negative fecal/intestinal parasite test provided to us either in person or via e-mail prior to arrival. We will accept records from any licensed veterinarian.
• All pets receiving grooming or massage services should be regularly dosed with flea, tick, and parasite prevention, as recommended by your pet’s veterinarian. Please note that pet’s should NOT receive topical preventives within the 24 – 48 hours before and after bathing or massage, as this will decrease the efficacy of the medication.
• We accept both altered/neutered/spayed and unaltered/intact male and female dogs for grooming services.
• We can only provide grooming or massage services to dogs who are in good general health without signs of active illness including sneezing, coughing, gagging, vomiting, diarrhea, fever, lethargy, etc.
• We do not provide grooming or massage services to pets requiring sedation or excessive restraint. If any pet in our care becomes overwhelmed or is not able to be handled safely, we will discontinue grooming services and recommend that you speak with you pet’s veterinarian about the best course of action.

DEPARTURE

• Please make sure to indicate at check-in if you must pick up your pet by a certain time and we will do everything we can to accommodate that request. If you are on a tight timeline, please ask to speak to our groomer ahead of time to make specific arrangements.
• Our groomer will call you once your pet is ready to be picked up. You are welcome to call our main line to check on the status of your pet’s grooming services at any time.
• Payment for all services is required at the time of departure. You are welcome to leave a card on file for quick and easy check-out.

HOLIDAYS

• We are not available for walk-in, same-day grooming or massage services on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.