Questions?

Below are a few questions we regularly receive from our clients.  If you don’t see the answer to your question here, please feel free to call us at 703-631-9590 and one of our friendly staff members will be happy to assist you.  And don’t forget that we offer tours of our entire facility so you can see the Pender difference for yourself!

What makes Pender Pet Retreat so special?

It all starts with us selecting only passionate pet lovers for our team and having 6 acres of suites and trails helps too!  Additionally, we have trained staff on site 24/7.  We’ve been serving the Northern Virginia community for over 35 years and understand the needs of pet owners and their companions.  We strive to offer the absolute best value of any pet retreat around and encourage everyone to drop in for a tour during our lobby hours.  It’s one thing to read it here, its another to see for yourself.

What types of animals board at Pender Pet Retreat?

We accommodate all ages, sizes, and shapes of healthy cats and dogs here at our 6 acre retreat.  Cats have their own separate comfy condo area and dogs stay in several different sized suites, depending on weight and owner preference.

What types of extras do you offer?

At Pender Pet Retreat, our pet guests can enjoy different activity and spa packages designed to keep your pet engaged and pampered throughout each day of their stay with us.  We also offer pet owners their choice of individual activities and spa services through our a’ la carte menu.  Our friendly canine guests can also opt to add group play sessions to their stay provided they pass a temperament test during their stay. To learn more, please go to our reservation page, select the dates of your stay, and click on each activity to expand detailed information.

Where is Pender Pet Retreat located?

We are conveniently located at 4508 Upper Cub Run Dr., just off the intersection of Stonecroft Rd. and Willard Rd., near the auto dealerships just off of Rte 28 and Rte 50.  For those flying away on vacations of their own, we are very close to Dulles International Airport (IAD), feel free to drop off your pet on the way to the airport and pick up on the way home.

My pet is on daily medication, can he stay at Pender Pet Retreat?

Yes, we accept healthy dogs and cats who must take regular oral medication, just give us detailed instructions and we’ll take care of the rest.  If your pet requires injections, frequent observation, or attention from medical personnel we recommend you choose medical boarding with your regular veterinarian.

What happens if my pet needs medical treatment during their stay?

The health and well being of our guests is our top priority. If any medical concerns do arise, Pender Veterinary Centre at Dulles Gateway, Ltd. is located inside the main building on campus and sees regular appointments as well as handling any elective procedures our guests may request during their stay.

My pet has a set schedule for feeding times. Can you accommodate this?

We feed all pets on a 12 hour schedule. Morning feeding is from 4am-5am and afternoon feeding is from 4pm-5pm. In the best interest of the pets in our care, we keep our feeding times consistent for all pets. For sanitary reasons, we also do not leave food bowls out for longer than 2 hours, but a mid-day lunch feeding can be added upon request. If you have any questions about our feeding schedule or procedures, please feel free to give us a call!

I’m moving out of the country, can you help me ship my pet to my new country?

Yes, PenderAIR is the only full service, concierge pet shipping company in the area.  We specialize in all inclusive pet moving packages, handling everything from lab work and health certificates to country-specific regulatory paperwork, airline tickets, and airport delivery and pickup.  We also offer individual services related to international and domestic air travel.  Check out our website for more information or simply call 703-364-5810 to be connected to one of our experienced Pet Travel Coordinators.